Attachment variable servicenow. But how I can add attachment to the attachment variable .
Attachment variable servicenow exe and msi file types in the attachment variable for specific catalog item. we have to allow only excel files. It is showing this field only when th Oct 27, 2020 · Hello, I have a requirement to add individual attachment in Multi Row Variable Set in service catalog. This will benefit others Also hit the same limits in the Catalog Builder (you can condition any other variables through behavior - *except* attachments). We would like to show you a description here but the site won’t allow us. Sys_attachment table stores file's meta information including, file name, size & type. exe" in the filename. While the script below works great, it does contain links that are attached on the RITM, but I would like to also include attachments from Type: Attachment variable. Imagine, I have 10 records and I add 1 Create an attachment variable in a record producer, map to the attachment field on the incident record. what should i do ? i need to create script inclu Because Type Attachment only allows adding 1 file, I want to use widgets to attach multiple files and adjust the position on Record Producer's Layout arbitrarily. Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request Jun 10, 2022 · Hello, So the script which you are using will attach only that attachment ( only one ) which is there in that variable before submitting the request, it may be a single or multiple. ImpactAccelerate ROI and amplify your expertise. Solved: Hi Team, We have a record producer in OOB attachment. Once the request is submitted, looking at the sys_attachment table, I see the attachment record is added but the table name is ZZ_YYsc_req_item rather than sc_req_item! I tried both of the below to copy the file wi Oct 25, 2022 · Hi All, I have catalog item and it has Attachment type variable. Apr 28, 2022 · Service Portal provides two easy options for creating a mandatory attachment on the UI. Aug 17, 2022 · Here I'm stuck with an issue, that I want copy Attachment from Attachment variable in RITM table to Catalog item form using UI Action. This will benefit others May 16, 2023 · Solved: how to attach a file by default in attachment variable in service catalog . com Mar 16, 2021 · I've used a Macro variable with this simple XML to create an Attachments button that I can order wherever within the variables, and it opens the same dialog window as the the paper clip, so same functionality, no excessive records on the attachments table, and they appear where you expect them to. Oct 25, 2023 · The 'Copy Attachment' action allows you to copy from one table entry to another. Is it possible to add the same to a service catalog item as a variable? I couldn't find the file attachment variable type . There are two tables which is dealing with attachments. my requirement is whenever end users add any attachment he should be Nov 27, 2024 · Hello everyone, I encountered the following problem: Because Type Attachment only allows adding 1 file, I want to use widgets to attach multiple files and adjust the position on Record Producer's Layout arbitrarily. The deletion works, but until I Feb 28, 2025 · I have requirement to restrict . The below script is work only in the native view to get unique value in the attachment table but its not working in the portal. user should download that sample file and add data and upload it Sep 11, 2018 · Hi All, I would like to add a variable to catalog item and I want this variable to have a label and a button/link to select an attachment. Jan 13, 2022 · In the Service Portal we have an attachment variable applied to one of our templates, and we would like to customize the variable to only allow PDFs. You can store binary data as well, including pictures, audio, and even executable files. So are you using the 'Send Email' action and then 'Copy Attachment' to add the attachment to the email entry right afterwards and hoping the attachment gets added before the email is found by the system and sent? Hi Community, I have Created a attachment variable on the record producer. Jan 10, 2025 · We have created a variable called 'attach a file' through attachment type and when I submit a catalog through Backed UI, the attachment which I added that's getting reflected in to activities and inserted to attachment table but when I submit a catalog through Service Portal it's not reflecting to Sep 11, 2018 · Hi All, I would like to add a variable to catalog item and I want this variable to have a label and a button/link to select an attachment. once file selected in that filed i need to do some work based on the attached document, for that i need to access the attachment before submitting the catalog item. Please note: The APIs below are intended for scoped applications and may behave differently in the global scope. This article talks about whether it's possible or not to attach more than one attachments to a field of type file_attachment Field type file_attachment allows only 1 attachment at a time. However, when a user adds an attachment via this variable it is not shown on the generated Incident. For that I had first attached the file to variable where it created a record on sys_attachment table from there attachment table I copied the sys_id The NowAttachmentService API enables you to perform CRUD operations on attachments and retrieve attachment metadata from your ServiceNow instance. I created an onChange client script that should delete the file when another field's value changes. Applicable variables: Single Line Text max_file_size Specifies the maximum file size in MB May 3, 2018 · dataAsString variable contains the content in String format that can be used in querying any records within servicenow and perform database operations (insert, update, delete). Jan 13, 2023 · Hello, There is a Catalog Item which has few fields. In a record producer, when the variable is mapped to a task table field. Also once the attachment is removed and another attachment is submitted then the final attachment which is there in the variable will be copied to the RITM Attachment. Oct 10, 2022 · In my record producer i created one attachment variable and map this variable to case table. I think the Choice Attachment must be created into the Dictionary Entry of Type as the other types are created as you Sep 3, 2019 · As you may aware of that you can store more than just text within ServiceNow, in the form of attachments. With the new attachment variable, you canmore See full list on sn-nerd. ServiceNow receives an attachment May 16, 2024 · How can I validate the type (xls/xlsm) and size (<5 MB) in an attachment variable and output an error for the same? Can you write an onSubmit client script for the same? Nov 27, 2024 · Hello everyone, I encountered the following problem: Because Type Attachment only allows adding 1 file, I want to use widgets to attach multiple files and adjust the position on Record Producer's Layout arbitrarily. Jun 30, 2025 · Hello All, i am trying to have multiple attachments to be attached in the catalog form. Unfortunately, there's no direct out-of-the-box solution for this in ServiceNow. Oct 1, 2024 · Hi Community, I have created a attachment variable for catalog item. But how I can add attachment to the attachment variable Mar 16, 2021 · Recently Servicenow added a new variable type named attachment and it works great. This variable can be mapped only to the File Attachment field type of a task table. However, when users upload files through this variable and submit the form, the attachments show up twice on the target record. I am not sure where to start. Once the request is submitted, looking at the sys_attachment table, I see the attachment record is added but the table name is ZZ_YYsc_req_item rather than sc_req_item! I tried both of the below to copy the file wi Apr 25, 2022 · Hi, can someone provide solution on how to attach multiple files for each attachment type variable in record producer form for the service portal. We want to capture each variable data in a grid layout with attachment in service catalog. Oct 31, 2020 · "When you upload an attachment to this variable, an entry is created in the Attachment [sys_attachment] table. Your comment: " I ended up using an attachment variable type (this doesn't show up as an option in catalog builder) and UI policy to require the attachment in line on a given condition. After you upload the attachment, you can also download, update, and delete it. When the request is submitted in portal or platform, duplicate work notes that the file has been Mar 17, 2022 · In the catalog item i have field called 'image' (type is attachment). Any help in how to perform this task is highly appreciated. You can alter this behavior with a Business Rule, but first you need to confirm the table the attachments are getting added to in May 2, 2024 · Hello Everyone, A new Attachment variable has been introduced in the Paris release for Service Catalog. (for example) Can anyone share their widget or any idea where to start? Attachment variable on record producer is duplicating attachements when submitting request. Dec 15, 2023 · Hi All! I need to assign an attachment to each record in a catalog item request. (for example) Can anyone share their widget or any idea where to start? Oct 20, 2023 · Hi Team, We have record producer where I have created a "Rich Text label" type variable which is used to download a attachment when user clicks on it. Dec 9, 2020 · Hi All, I have a requirement to attach multiple documents on Record producers and I created multiple variables of Type "Attachment" . Its a problem that the Attachment entry isn't already there. In that method, we should specify which table the record producer is generating the record. Jul 28, 2025 · Hi everyone, I'm working with a Record Producer where I've added an Attachment variable to allow users to upload files. Mar 14, 2025 · I am trying to achieve an email notice that will be sent to approvers that contains links to attachments from the sc_req_item RITM record. Feb 12, 2025 · 02-12-2025 12:41 AM I'm using Attachment variable in my record producer, if I'm uploading the attachment in the variable. My requirement is that whenever a user uploads a document through this attachment variable, the uploaded file should automatically be renamed based on the name of that specific variable. e "Submit Catalog item". I have tried with this script and I'm not getting any output. The one I did that works is very simple because the variable has specific options however, now I need to make attachments mandatory and can't figure out how I can do t Currently we don't have provision to make an attachment mandatory on catalog item in Service Portal. This article will brief on how to achieve making the attachment mandatory on catalog item in Service We would like to show you a description here but the site won’t allow us. If I change this to "Incident" then the attachment is displayed Jul 27, 2021 · Hi Gary, The attachment variable has a limitation that, it only accepts a single attachment. case form - but after create case from this record producer if i attached some files into that attachment variable it didn't attach or show in case from. Description In Service Catalog, attachment variable will show attachment on sc_req_item activity even though the attachment was not added to the catalog item when it was ordered. Feb 11, 2025 · Hi! I have an issue with managing a file attachment field. Apr 12, 2021 · 04-12-2021 04:45 AM Hi Mike, Using the Attachment type variable adds the attachment to the activity stream instead of within the attachment area of the record, which it sounds like is what you are seeing here. When you upload an attachment file to ServiceNow, a record is created in the Attachments table with some metadata, including the file name, content type, and the size of the attached file. May 29, 2025 · NOTE: here Attachment variable means a catalog variable of Type = Attachment (not the clip-icon button). Nov 8, 2024 · Hi, I have a requirement to add attachment to multi-row variable set. i. Sys_attachment_doc table stores files in the following way. Apr 1, 2021 · Hi, I am using a attachment type variable and a reference type variable in a catalog item . If it is based on conditions for other variables you will need to write an onSubmit client script to prevent from submitting without the attachment. I see it creates the highlighted as example but does not get attached to the incident rec Apr 28, 2022 · Service Portal provides two easy options for creating a mandatory attachment on the UI. It's there on my OOB San Diego and Tokyo instances. " While we can use a Catalog UI Policy to make the field mandatory, the problem is that the attachment variable becomes mandatory regardless of the task’s state. Jan 16, 2024 · Hi All, I have to create an ATF to test a record producer submission. Hello , You can achieve this requirement by populating variable attribute of attachment variable type as " allowed_extensions= xls;xlsx". It must also have any roles required to read and write records on the target table, such as the itil role to add attachments to incident records. Attachment API role requirements To create attachments, the user record used to authenticate the HTTP request with ServiceNow must have any roles required to create Attachment [sys_attachment] records. Oct 29, 2025 · I have added an "Attachment" type variable to a Record producer form that is used for raising Incidents. I'm using an AJAX call to connect to a script include, which deletes the file from the sys_attachment table. By default, almost all records in ServiceNow have a way to upload an attachment to the form, but in Service Portal you can also create an attachment variable if you want to have more control over what files users upload. Can someone please see what is wrong with the script. With the new attachment variable, you can - Make an attachment mandatory - Make an attachment mandatory based on a condition or user input - Use attachment as a template to collect user input i DeveloperBuild, test, and deploy applications DocumentationFind detailed information about ServiceNow products, apps, features, and releases. Apr 25, 2022 · Hi, can someone provide solution on how to attach multiple files for each attachment type variable in record producer form for the service portal. I have already filtered the file type to allow only PDFs, but we still want to add a filename restriction as a secondary security measure, as we are passing this file attachment to other integrations. Sep 15, 2022 · Do NOT manually add choices to the variable type table. Is that the Aug 16, 2025 · Often, there's a need to copy attachments from a record producer's attachment variable to the target record. I want to copy this same attachment from variab May 27, 2020 · Greetings. g_form. I have created a data source with transform map to load and transform data from attachment variables to target table. Is this OOTB behavior of attachment variable? or how to fix it. " User is unable to attach his file when creating a request on the catalog item. Has anyone else faced this issue? What I’ve observed Sep 21, 2023 · Hi All, I have an Catalog item which contain attachment type variable in it. For multiple attachment you need to use default OOB attachment icon only. Thanks. Once i attach the file and and submit the form RITM is getting created in the portal view Option attachment variable gave me the sys_id of the attached record insted i want to show the file name. When that variable is used on the catalog item , it attaches the file in the work note in the case created. When I attach document to performance_doumentation variable It is not getting attached as Apr 25, 2022 · Hi, can someone provide solution on how to attach multiple files for each attachment type variable in record producer form for the service portal. I am unable to completely edit the Solved: Hi All, I have an requirement where for a particular RITM I need to fetch the variable values along with the attachment added to that RITM. The default setting for a new, out-of-box ServiceNow instance is to contain no such restrictions and thus allow users of the instance to upload any type of attachments to a record. How can we do this for the attachment variable in a way that does not affect attachments globally? Attachment Variable on Record Producer not working. How I can put a validation that the May 28, 2021 · Have a scoped app with Record Producers that have a number of variables using the new Attachment variable that comes with Paris. LearningBuild skills with instructor-led and online training. File attachment Apr 21, 2019 · There are two tables which do the work of dealing with attachments: Attachments (sys_attachment), and Attachment Documents (sys_attachment_doc). In the table I am using I have required variable with same name of type 'File Attachment'. If other file type is selected as an attachment, then it should show pop-up message Could some please help? Thank you Apr 4, 2023 · Hi @DPrasna , You can create catalog variable with Type as "Custom", then create and attach new widget to this variable, like below: -> Create new Widget ->Map newly created widget to variable -> Output: If my response was helpful in resolving the issue, please consider accepting it as a solution by clicking on the Accept solution button and giving it a thumbs up 👍. Here is my question. However, I'm encountering an issue with multi-row variable sets, as they don't seem to allow the addition of attachments. Oct 19, 2023 · Hi , I have below requirement. How to upload files into these variables via ATF? Mar 18, 2021 · Hi Team, Can anyone confirm me the maximum file size of the attachment which we can attach while raising a request from service portal. one of our clients asked to add a variable on my record producer form. You can follow the steps to add the attachment into the notification: - Open the notification (from sys_email table) which has been triggered when the user has submitted the request from Service Catalog. Since attachment variable can have a single attachment attached add a single time, so I want something that is alternative to that variable and that variable is just visible only sometimes so we can’t have the paper clip option as well. However, we could not attach files from service catalog variable (Type:Attachment) to notification. Jul 27, 2021 · Hi Gary, The attachment variable has a limitation that, it only accepts a single attachment. Jun 30, 2020 · When variable X is Y, Attachment is mandatory) I need to enforce the attachment of X files The common solution for pattern 2 is to implement a script that counts the number of attachments. Once record producer is submitted with attachments, attachments is not getting copied to data sour File Attachment functionality defined in a custom UI macro and added to an Item via variable does not work on an Order Guide Apr 4, 2023 · Hi @DPrasna , You can create catalog variable with Type as "Custom", then create and attach new widget to this variable, like below: -> Create new Widget ->Map newly created widget to variable -> Output: If my response was helpful in resolving the issue, please consider accepting it as a solution by clicking on the Accept solution button and giving it a thumbs up 👍. Aug 2, 2019 · You cannot make the attachment variable mandatory. Inside the catalog Item I have a workflow where I am trying to use a Run Script Action to copy the attachment from the attachment variable type to that of the reference record from the reference type variable May 16, 2024 · - If you're using a variable of attachment type, use the following onChange script - function onChange (control, oldValue, newValue, isLoading) { if Jul 22, 2024 · Hi, I've one catalog item and there is a variable with type as Attachment where user will upload an excel sheet. Sep 15, 2022 · Hi al, I´m creating a catalog item for the service catalog. Everything works fine except when I submit the form my created request will show two entries in the Activity Stream for the file attachmen Variable attributes allowed_extensions Specifies a list of allowed file types. I don't like this solution and have come up with a different approach for this, which is similar - but different (Make Attachment Widget Mandatory). How can I impl Solved: Recently I was trying to copy attachment from record producer to a target table and from there copying into a data source for processing it. When I submit the request by attaching a file to variable it is getting stored in sys_attachment table with table name as ZZ_YYsc_cart_item and table sys_id as catalog item sys_id. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. After the form submits Oct 27, 2025 · I have a Record Producer that includes a variable of type Attachment. after submitting the record from the target record i'm unable to open the attachment from the variable editor. => So, i have created a variable in Record Producer with Type is "Custom with Label" Dec 29, 2016 · Saving an Attachment to ServiceNow: Attachments are stored in sys_attachment_doc table in 4k chunks, Attachment information is stored in sys_attachment table. This seems to be because the "table name" field on the sys_attachment record that is created has a value of "ZZ_YYIncident". Ant that task is submitted by the to-do task. Tried to test in OOTB and confirmed we could attach files from service catalog attachment to notification. This attachment is a mandatory element for each record. Hi, I'm trying to copy an attachment file from a service catalog attachment variable. In the sys_attachment table, there are actually two attachments. " While we can use a Catalog UI Policy to make the field mandatory, the problem is t A simple way to still enforce a mandatory requirement on this field would be to create an onSubmit catalog client script that looks into the sys_attachment table, and checks whether the request about to They fill all the required fields and add an attachment. Sep 1, 2023 · Hello Community, Could you please help me with the below issue? Attachments that are attached while submitting a catalog item are not visible on the requested item ? Thanks, H. But it's working in my PDI correctl Hello, I have attachment type variable on the RITM that I would like user to attached only excel file to the record. With the new attachment variable, you can - Make an attachment mandatory - Make an attachment mandatory Dec 13, 2023 · Hello I have added a variable of type "attachment" as a required field to catalog item [sc_cat_item], because when I use the OOTB attachment option "as a required field", the attachment is not displayed in the Request information display. This happens on the service portland from backend catalog item. When I was searching, I found this link. getValue ('sysparm_item_guid Mar 11, 2022 · Service Portal provides two easy options for creating a mandatory attachment on the UI. sn_request_read role is the only role that the user has. As you know, we can add File Attachment field on a form. Attachments (sys_attachment) Attachment Document When you attach an attachment to Service Portal catalog item, it would be associated to "sp_portal" table with the catalog item sys_id Scripting Example Service Catalog client script example, var grAttach Feb 20, 2025 · I have a requirement where there is an attachment type field(e. For example, barcode=true. The onSubmit catalog script I have:function onSubmit() { //Type appropriate comment here, and begin script belo Jun 5, 2024 · I have created a Record Producer with variable type of 'Attachment'. Regards, Kalyani. msg file then submit the request; otherwise unable to submit form. It seems that when the user adds the attachment and submits the form, it is not getting attached to the incident record created by the record producer. It is updating in worknotes or activity log but not on the header. . But when the attachment is added that attachment is not showing on the HR case. You can specify restrictions for file size and extensions using the max_file_size I'm trying to make an attachment required on a catalog item (we use the portal) which I've done before using Catalog Client script. Subscribed 8 895 views 2 years ago Benefits Of ServiceNow Service Catalog Attachment Variable more The ServiceNow platform allows a System Administrator on the system to configure the specific attachment types that can be uploaded to a record on the instance. Applicable variables: Attachment barcode Specifies if the barcode can be scanned using the mobile camera for identifying a variable value of a catalog item. I have used the test step "Set Variable Values (SP) to set values for other variable. , diso_approval) if it contains only . g. If you want to attach multiple attachments then you have to create an attachment macro variable. I found this on the Community (sorry Aug 15, 2024 · Making Attachment Mandatory for a catalog item depending on variable choice condition (Onsubmit of form) Dinesh Kumar11 Hi @Soham4 With variable type as "Attachment" you can only add one attachment at a time. After submitting request, attachments are appearing twice on the record as well as in 'sys_attachment' table. I want to create a variable of type attachment into this item, but attachmet type doesn´t apper when I try to create it. in that i need to provide the access only able to upload the images, the image format would be jpg and png. The variable is not updated until you submit the item request, add it to the cart, or save the record while editing it (in fulfiller flows). Some of the fields are to upload attachments. That location is different from where the files is attached when using the paper clip . The fulfiller is expected to attach a file to this variable before setting the task to "Closed Complete. May 16, 2024 · How can I validate the type (xls/xlsm) and size (<5 MB) in an attachment variable and output an error for the same? Can you write an onSubmit client script for the same? Hello, I'm trying to prevent a form from submitting if certain checkboxes are checked and set the "add_attachments" field mandatory if attachments are not included before submitting. Jul 25, 2025 · An attachment field variable is hidden in the catalog item view and only becomes visible in the Catalog Task. Since my Record Producer contains multiple attachment variables, each with a different name, I want each uploaded file to be renamed Jun 8, 2024 · A new Attachment variable has been introduced in the Paris release for the Service Catalog. Note: Variable Atrribute not working( Need a script). Here is the email script I used for now. Also, attachments are not copied to the RITM record when a fi Jul 25, 2025 · An attachment field variable is hidden in the catalog item view and only becomes visible in the Catalog Task. PartnerGrow your business with promotions, news, and marketing tools Oct 27, 2020 · Hello, I have a requirement to add individual attachment in Multi Row Variable Set in service catalog. For example, allowed_extensions=txt;pdf. The script is below. The client script and the client script include I have so far is below, the script is populating the string fields but the Feb 11, 2025 · I want to block or restrict the attachment of files with ". I have used Widgets with the keyword "Attachment" but it doesn't seem to work. Jun 27, 2023 · Hi there, I have added the script on record producer to add the attachment variable to the attachment that is on top of the HR case. Jan 20, 2025 · I am task with adding three attachment fields to a record producer and having them populate referencing another record producer field (cp_record) on the portal view of the form. After this when request is submitted, it triggers a notification but without attachment. A short video on the new Attachment variable introduced in the Paris release for Service Catalog. Feb 6, 2025 · When I try to submit a catalog item that was built for snc_external, I am able to go over and populate all variables except for the attachment ones. Feb 11, 2021 · Hi: I created an attachment variable on a record producer. Jan 1, 2022 · When submitting a catalog item request, this variable lets you upload an attachment for a question of the item. Nov 10, 2023 · The attachment is uploaded first to the variable and then copied to the field to which the variable is mapped. I'd put in a support case right away. It has a method named saveCatAttachment () that saves the attachment in the "sys_attachment" table. In variables, in type attachment, in catalog item, a) Currently it is accepting only one attachment , I want it should accept two or more attachments, how can I achieve it b) Is there any way I can attach a template there, so that users download it and fill it and reattach it in the attachments . ServiceNow receives an attachment May 16, 2024 · How can I validate the type (xls/xlsm) and size (<5 MB) in an attachment variable and output an error for the same? Can you write an onSubmit client script for the same? Jun 30, 2020 · When variable X is Y, Attachment is mandatory) I need to enforce the attachment of X files The common solution for pattern 2 is to implement a script that counts the number of attachments. Name of the variable is "uploaded_file" in my example - below which the field message will be shown to user. Can someone help me on this to how to restrict on this. That particular record producer is having a mandatory variable with type as attachment. if end user attaches any attachment and submit the request. When I attach a Document for this variable and submit the Record producer , it is not showing attachment on the Target record . Jul 31, 2024 · I have different attachment variables which will display based on actions selected. Oct 22, 2024 · Based on the above article link, I attempted to add the script to grab the variable attachment and add it to the approval notification, but although when I test using background script to ensure that I'm grabbing the correct attachment sys_id, this script is not adding a hyperlink to the variable attachment. I Feb 11, 2021 · 02-11-2021 10:13 AM You have to create a new field as file attachment and map the record producer attachment variable to it. Resolution The variable that we use to add the attachment is the "UI page" type variable. If attachments is always mandatory there is a checkbox available in Madrid to when creating the item to make attachments mandatory. => So, i have created a variable in Record Producer with Type is "Custom with Label". This prevents ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. How to achieve this? Oct 22, 2024 · Based on the above article link, I attempted to add the script to grab the variable attachment and add it to the approval notification, but although when I test using background script to ensure that I'm grabbing the correct attachment sys_id, this script is not adding a hyperlink to the variable attachment. After the form submits Jun 8, 2024 · A new Attachment variable has been introduced in the Paris release for the Service Catalog. With the new attachment variable, you can - Make an attachment mandatory - Make an attachment mandatory Aug 15, 2024 · Making Attachment Mandatory for a catalog item depending on variable choice condition (Onsubmit of form) Dinesh Kumar11 Hi @Soham4 With variable type as "Attachment" you can only add one attachment at a time. My issue is that when the Record Producer is submitted, I need all the attachments from it copied over to the base table in the app. Can you please suggest anything which can be an alternate solution Feb 26, 2025 · @Community Alums attachment variable file is not automatically added to target record when you use record producer Refer my article on how to do that Copying Attachments from a Record Producer's Attachment Variable to a Target Record in ServiceNow If my response helped please mark it correct and close the thread so that it benefits future readers. Aug 2, 2024 · Hello All I have created a variable called 'attach a file', and when I submit a catalog through native UI, the attachment which I added that's getting reflected in to activities but when I submit a catalog through Service Portal it's not reflecting to activities. Even when fulfilling the request, you can download, update, and delete the attachment in a requested item or catalog task. vvgfebczuqusgfvveaqjzsrxvsupuwztukiagnqydqgwuytebnhisdqxvmfdpuwjkhvbp